I work in an industry where there are thousands of us small providers throughout the world (go to a ConnectWise conference and meet 3000 of us – or a Kaseya conference to meet 1500 of us – those are the few that take the time to attend and only two of the solution vendors). We are most likely a small business with between 4 and 10 employees and we take care of networks for small and medium business that, 1) cannot afford a dedicated IT staff, or 2) don’t want to be locked to a single IT person (that calls in sick). We offer Managed IT Services such as monitoring patches, security, backups and agreements to provide support. Sometimes remote, sometimes onsite. We also provide virtual CIO services, upgrade/replace hardware and help their business move forward with technology without them being savvy themselves.
https://communities.vmware.com/message/2978565#2978565
https://communities.vmware.com/thread/594649
https://www.networkdepot.com/msp-managed-service-provider/
https://www.onlinecomputers.com/2019/09/finding-the-right-msp-a-smart-guide-for-business-owners/
https://www.msptechnews.com/msp-news/managed-services-small-business/